FAQ - Cap & Gown

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HOW DO I ORDER MY CAP & GOWN UNIT?
At this time, our office is NOT open for walk-in customers. You can order your Cap & Gown on this website by registering under your school and creating an account.

WHAT DEPOSIT IS REQUIRED?
The Regular Order Program begins December 6. All orders must be PAID IN FULL. There is no payment plan in the Regular Order Program.

WHAT HAPPENS IF I ORDER AFTER DECEMBER 6?
Our Regular Order Program begins December 6. Your order is custom made & produced at one of our manufacturing plants and shipped to Georgia. Late Fees will apply on ALL Cap & Gown orders beginning January 1, 2022 and will increase each month afterward.

WHEN AND WHERE WILL I PICK UP MY CAP & GOWN ORDER?
Graduation Announcement Orders and Cap & Gown Orders WILL BE DELIVERED TO YOUR SCHOOL & distributed by the Herff Jones Representatives. You will be notified via text by the phone # you provided when you placed your order. Graduation Announcements and Cap & Gown Orders WILL BE DELIVERED AT THE SAME TIME in most schools.

WHAT HAPPENS IF I DON'T GRADUATE?
The ONLY ITEM that is eligible for a refund is the Cap & Gown Unit, if you do NOT meet graduation requirements & provide documentation from the school. You must notify our office in writing by mail, fax or email, PRIOR TO GRADUATION, to request a refund on your Cap & Gown Unit. ALL OTHER ITEMS ORDERED AFTER DECEMBER 6 ARE FINAL SALE. NO REFUNDS. NO EXCEPTIONS.

WHAT IF THE SCHOOL CHANGES THE CAP & GOWN ATTIRE?
The school decides what attire you will wear for the graduation ceremony. If the school makes a change due to unforeseen circumstances, that will NOT be grounds for a refund.

WHAT IF THE GRADUATION DATE IS CHANGED OR CANCELLED?
If the date of the graduation ceremony has to be changed due to unforeseen circumstances, that will NOT be grounds for a refund.