FAQ - Refunds & Exchanges
The ONLY ITEM available for a refund is the Cap & Gown Unit and ONLY in the event you fail to meet graduation requirements. All other items & fees are NON-REFUNDABLE. Any changes to your order or cancellation must be made within 3 business days of placing your order. If you are not eligible to graduate, then you must contact our office in writing by mail, fax or email, PRIOR TO GRADUATION, to request a refund on your Cap & Gown Unit. To receive a refund, the Cap & Gown Unit must be returned to our office in 100% new condition and original packaging, PRIOR TO GRADUATION. You must provide documentation from the school that you have not met the graduation requirements. Please allow approximately 2 weeks for the refund to be processed.